Returns and Refunds

Thanks for shopping with our kimdelssohn.shop. KIMDELSSOHN is dedicated to providing our customers with the best service.

We are happy to accept authorized returns if you are not satisfied with your order.

Policy

For all returns, you will be responsible for the delivery fee. We will only be responsible for the delivery charge if products are missing, damaged or incorrect.

You have 14 days from the delivery date to request a return. Requests past 14 days will be rejected.

We reserve the right to deny a return or exchange at any time.

We do not reimburse the original shipping or customs fees.

Conditions

All products must be unused and unopened. We do not accept damaged or used products.

Refund options

Refund to original payment method: $5.99 per order.
*We don't charge for cases like OOS, minimal damage, and defective item.
Refunds will be processed within 5 business days.

How to process a return

Please email us at hi@kimdelssohn.co with your order number, full name, and email address associated with your account.

Damage and Defective Goods

You have 7 days from the delivery date to report the issue with attached photos and videos of the items. The team will assess the case and provide appropriate solution.
For damage goods, there is no need to return the item. For defective goods, this will be assessed by the manufacturer and if return is requested the team will provide details as to how.
Reports and request past 7 days will be rejected.