For all returns, you will be responsible for the delivery fee. We will only be responsible for the delivery charge if products are missing, damaged or incorrect.
We reserve the right to deny a return or exchange at any time.
We do not reimburse the original shipping or customs fees.
Policy
For all returns, you will be responsible for the delivery fee. We will only be responsible for the delivery charge if products are missing, damaged or incorrect.
You have 14 days from the delivery date to request a return. Requests past 14 days will be rejected.
We reserve the right to deny a return or exchange at any time.
We do not reimburse the original shipping or customs fees.
Conditions
All products must be unused and unopened. We do not accept damaged or used products.
How to process a return
Please email us at hi@kimdelssohn.co with your order number, full name, and email address associated with your account.
Damage and Defective Goods
You have 7 days from the delivery date to report the issue with attached photos and videos of the items. The team will assess the case and provide appropriate solution.
For damage goods, there is no need to return the item. For defective goods, this will be assessed by the manufacturer and if return is requested the team will provide details as to how.
Reports and request past 7 days will be rejected.
